Developing a Single Window to Facilitate Trade in Senegal

In 1995 a reform group headed by Senegal's Ministry of trade introduced a single window system for electronic trade facilitation as part of a reform agenda to improve the country's business environment. Launched in 2004, the system transformed customs clearance, streamlining the process through transparent, electronic transactions initiated by a single request from the importer or exporter. Traders could collect and process the necessary documents and authorizations prior to customs declaration in about half a day rather than the four days required before the system was implemented. With its real-time data, government agencies could better monitor and control transactions, contributing to more secure transactions and revenues. This note highlights key issues in Senegal's decision to develop a customized system and offers lessons for governments in managing diverse stakeholder requirements and expectations.

Bibliographic Details

Main Author:	Diagne, Ibrahima
Format:	Brief biblioteca
Language:	English
Published:	World Bank, Washington, DC 2010-04
Subjects:	AIM, AUTOMATION, BUSINESS ENVIRONMENT, BUSINESS ENVIRONMENTS, BUSINESSES, CENTRAL SERVERS, CERTIFICATE, CERTIFICATE OF ORIGIN, COMMERCE, COMPETITIVENESS, COMPUTER FIRMS, CONTROL SYSTEMS, CUSTOMS, CUSTOMS ADMINISTRATION, CUSTOMS CLEARANCE, CUSTOMS CLEARANCE PROCEDURES, CUSTOMS DECLARATION, CUSTOMS DECLARATIONS, CUSTOMS MANAGEMENT SYSTEM, CUSTOMS REVENUES, ELECTRONIC DOCUMENTS, ELECTRONIC EXCHANGES, ELECTRONIC PAYMENT, ELECTRONIC TRADE, ELECTRONIC TRANSACTIONS, END USERS, EQUIPMENT, EXPORTS, FOREIGN INVESTMENT, FOREIGN TRADE, FUNCTIONALITIES, GLOBAL TRADE, GOVERNMENT REVENUE, GROWTH STRATEGY, HANDLING, HARDWARE, HARMONIZATION, HELP DESK, HUMAN INTERACTIONS, IMPORT DECLARATION, IMPORT DECLARATION FORM, IMPORT DECLARATIONS, IMPORTS, INFORMATION COMMUNICATIONS, INFORMATION COMMUNICATIONS TECHNOLOGY, INFORMATION TECHNOLOGY, INSPECTION, INTERFACE, INTERNATIONAL TRADE, MAINTENANCE COSTS, MANAGEMENT SYSTEM, MANAGEMENT SYSTEMS, MIGA, MULTILATERAL INVESTMENT GUARANTEE AGENCY, NETWORK SERVICES, NEW TECHNOLOGIES, PAYMENT SERVICES, PAYMENT SYSTEM, PILOT PROJECTS, PRIVATE SECTOR, PRIVATE SECTORS, QUALITY CONTROL, REAL TIME, REAL-TIME DATA, REGULATORY REQUIREMENTS, RESULT, SECURE TRANSACTIONS, SHIPPING, SHIPPING COMPANIES, TECHNOLOGY PLATFORM, TRADE COMMUNITY, TRADE DATA, TRADE FACILITATION, TRADE LOGISTICS, TRADE REFORM, TRADE SYSTEMS, TRADE UNIONS, TRANSACTION, TRANSMISSION, TRANSPORT SERVICE PROVIDERS, VERIFICATION, WEB,
Online Access:	http://documents.worldbank.org/curated/en/2010/04/13838042/developing-single-window-facilitate-trade-senegal http://hdl.handle.net/10986/10502
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