Non-monetary Awards for Public Sector Programs and Institutions : Survey of Selected International Experience

This guide presents a range of non-monetary award programs to recognize performance improvements in government programs, initiatives, and agencies. Nine award programs are drawn from Canada, Ireland, Abu Dhabi, the Philippines, the United States and Jordan. Each of the programs are analyzed along the following dimensions: objectives, target applicants, award categories, selection criteria, participation, selection process, type of reward, year of establishment, and number of awards given per year. Individual program details along these dimensions are available. The first section presents the theoretical background on how non-monetary award programs function, their expected benefits, and guiding principles to harness the potential benefits of such a program. The second section highlights the findings from the analysis of the nine programs along the key dimensions.

Bibliographic Details

Main Authors:	Watkins, Joanna, Beschel, Robert
Language:	English
Published:	World Bank, Washington, DC 2010-04
Subjects:	ACCOUNTABILITY, ASSETS, BEST PRACTICE, BEST PRACTICES, BI, CAPABILITIES, CERTIFICATE, CERTIFICATES, CITIZEN ENGAGEMENT, CIVIL COMMUNITY, CIVIL SERVANTS, COLLABORATION, COMPETITIVENESS, CUSTOMER EXPERIENCE, CUSTOMER RELATIONSHIP, CUSTOMER RELATIONSHIP MANAGEMENT, CUSTOMER SATISFACTION, DECISION-MAKING, DIGITAL GOVERNMENT, E-GOVERNMENT, E-GOVERNMENT PROGRAMS, ECONOMIC DEVELOPMENT, ECONOMICS, EGOVERNMENT, FEDERAL GOVERNMENT, GOOD GOVERNANCE, GOVERNMENT DEPARTMENTS, GOVERNMENT EMPLOYEE, GOVERNMENT REFORM, GOVERNMENT SERVICE, GOVERNMENT SERVICES, GOVERNMENT TO BUSINESS, GOVERNMENT TO CITIZEN, GOVERNMENT TO GOVERNMENT, GOVERNMENT UNITS, GOVERNMENTAL ORGANIZATIONS, HOME PAGE, HUMAN RESOURCES, HUMAN SERVICES, ICT, INFORMATION COMMUNICATIONS, INFORMATION COMMUNICATIONS TECHNOLOGY, INFORMATION TECHNOLOGY, INFORMATION TECHNOLOGY INITIATIVES, INNOVATION, INNOVATIONS, INSTITUTION, INTEGRITY, JUSTICE, KNOWLEDGE MANAGEMENT, LEADERSHIP, LOCAL GOVERNMENT, MEDIA, NATURAL RESOURCES, NEW TECHNOLOGY, OPEN GOVERNMENT, PATRONAGE, PDF, PRIVATE SECTOR, PRODUCTIVITY, PUBLIC ADMINISTRATION, PUBLIC POLICY, PUBLIC SECTOR, PUBLIC SECTOR INFORMATION, PUBLIC SECTOR PERFORMANCE, PUBLIC SERVANTS, PUBLIC SERVICE DELIVERY, PUBLIC SERVICES, RESULT, RESULTS, SEARCH, SEARCHES, SENIOR GOVERNMENT OFFICIALS, SERVICE DELIVERY, SERVICE TO CITIZENS, STATE GOVERNMENT, STATE GOVERNMENTS, TARGETS, TECHNOLOGY INITIATIVES, TRANSPARENCY, USE OF INFORMATION, VERIFICATION, WEB, WEB SITE,
Online Access:	http://documents.worldbank.org/curated/en/2010/04/12806079/non-monetary-awards-public-sector-programs-institutions-survey-selected-international-experience https://hdl.handle.net/10986/10498
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