Compliance and Accountability: Evidence from a Field Experiment in Argentina

Does compliance with low-cost civic duties increase demand for social accountability? We address this question by conducting a field experiment at train stations in Buenos Aires. We create exogenous variation in compliance with paying the public transportation fare by i) highlighting sanctions for non-compliance and ii) appealing to compliance norms whereby 90 percent of passengers pay the fare. We find that both sanctions and norms treatments raise compliance. However, only appeals to compliance norms make treated passengers more willing to sign a petition demanding quality public transportation serviceour measure of demand for social accountability. To probe the mechanisms explaining these patterns, we show that compliance invoked by adherence to norms makes subjects feel more entitled to demand accountability and trust the government to respect this right to a greater extent. Our findings suggest that raising compliance through appeals to social norms may thus have wider benefits for civic behaviors.

Bibliographic Details

Main Author:	Inter-American Development Bank
Other Authors:	Krzysztof Krakowski
Language:	English
Published:	Inter-American Development Bank
Subjects:	Trust, Educational Institution, Public Transport, Taxation, Economy, Population Aging, Social Norm, Public Service, D91 - Intertemporal Household Choice • Life Cycle Models and Saving, H26 - Tax Evasion and Avoidance, O12 - Microeconomic Analyses of Economic Development, Compliance;accountability;Norms;Sanctions;Argentina,
Online Access:	http://dx.doi.org/10.18235/0004967 https://publications.iadb.org/en/compliance-and-accountability-evidence-field-experiment-argentina
Tags:	Add Tag No Tags, Be the first to tag this record!