Research Insights: Are Public Sector Performance Constraints Mitigated by Workplace Trust?

Self-collected data on public sector employees from eighteen Latin American countries reveal that employees trust in each other affects individual constraints, organizational constraints, and mission motivation. High-trust employees are i) more willing to collaborate and share information and are more supportive of innovation; ii) are less concerned with low staff quality or lack of discretion to innovate, and more concerned with staff shortages; and iii) have stronger mission motivation. A survey experiment on social distancing policies suggests that trust enhances mission motivation: employee preferences align better with the implied government policy when their trust in the public sector is higher.

Bibliographic Details

Main Author:	Inter-American Development Bank
Other Authors:	Philip Keefer
Language:	English
Published:	Inter-American Development Bank
Subjects:	Labor Force, Trust, Public Employment, Public Sector, Social Distancing, Pandemic, Innovation, Coronavirus, Population Aging, D23 - Organizational Behavior • Transaction Costs • Property Rights, D73 - Bureaucracy • Administrative Processes in Public Organizations • Corruption, H83 - Public Administration • Public Sector Accounting and Audits,
Online Access:	http://dx.doi.org/10.18235/0004793 https://publications.iadb.org/en/research-insights-are-public-sector-performance-constraints-mitigated-workplace-trust
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