Electrokit: Power Utility Toolkit–Quality of Technical Service

The Electrokit is an initiative created by the IDB to strengthen transformation and continuous improvement of electric utilities in the LAC region. The Electrokit is organized in 16 activities that are common to most electricity utilities. This publication presents the indicators and best practices related to Quality of Technical Service. The aim of the toolkit is to provide power utilities, policy and decision-makers access to best practices, current trends, and expertise to: (i) identify challenges, develop a strategy and action plan for addressing them; and (ii) support utilities to be more sustainable, efficient, improve customer experience and accelerate innovation to stay ahead of the rapidly sector transformation.

Bibliographic Details

Main Author:	Inter-American Development Bank
Other Authors:	Augusto Bonzi Teixeira
Language:	English
Published:	Inter-American Development Bank
Subjects:	Public Utility, Electricity, Energy Transmission, Best Practices, Regulation, Investment, Innovation, L32 - Public Enterprises • Public-Private Enterprises, L94 - Electric Utilities, Q40 - Energy: General, N76 - Latin America • Caribbean, Electric Power Distribution;Electric Utilities;Power Utility;Electricity Losses,
Online Access:	http://dx.doi.org/10.18235/0003782 https://publications.iadb.org/en/electrokit-power-utility-toolkit-quality-technical-service
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