Innovation and internationalization of Latin American services

Innovation and internationalization in services are key drivers of structural transformation, productivity growth and overall economic performance in Latin America. The services sector accounts for two thirds of the region’s GDP and provides over 60% of its employment. These shares are higher than in other developing regions, but still lower than in countries with higher levels of per capita income. The spread of information and communication technologies in Latin America over the past three decades has vastly enhanced both the tradability of services and the sector’s propensity to innovate. Long considered unrelated processes, both internationalization and innovation are today widely recognized as key and complementary sources of firm-level competitiveness and human capital enhancement. The advent of many novel types of business and consumer services is furthermore a key factor in the rising insertion of Latin American firms in regional and global value chains and transnational production networks, which are now the predominant form of organization of international production and trade. This volume explores three different levels of interaction between internationalization and innovation in the services sector in Latin America. Part I analyses the role of services in manufacturing and other sectors’ global value chains from a theoretical perspective, drawing on the experiences of Brazil and Mexico. Part II reviews innovation and internationalization policies and their effects on the performance of the services sector. Part III presents a series of case studies on innovation and internationalization linkages in Brazil, Chile, Costa Rica and Mexico. The book concludes that, in order for Latin American countries and firms to upgrade into services value chains, public and private initiatives must generate a host of regional public goods —enhanced investment climates, supply of skills, greater access to finance, improved protection of intellectual property, better value appropriation, enhanced efforts at standardization and quality certification— to strengthen the links between innovation and internationalization.

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Bibliographic Details
Main Authors: Hernández, René A. editor, Hualde, Alfredo editor, Mulder, Nanno editor, Sauvé, Pierre editor
Format: Texto biblioteca
Language:eng
Published: Santiago de Chile, Chile United Nations Colegio de la Frontera Norte 2016
Subjects:Innovaciones tecnológicas, Industrias de servicios, Industrias manufactureras, Empresas internacionales,
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id KOHA-OAI-ECOSUR:60232
record_format koha
institution ECOSUR
collection Koha
country México
countrycode MX
component Bibliográfico
access En linea
Fisico
databasecode cat-ecosur
tag biblioteca
region America del Norte
libraryname Sistema de Información Bibliotecario de ECOSUR (SIBE)
language eng
topic Innovaciones tecnológicas
Industrias de servicios
Industrias manufactureras
Empresas internacionales
Innovaciones tecnológicas
Industrias de servicios
Industrias manufactureras
Empresas internacionales
spellingShingle Innovaciones tecnológicas
Industrias de servicios
Industrias manufactureras
Empresas internacionales
Innovaciones tecnológicas
Industrias de servicios
Industrias manufactureras
Empresas internacionales
Hernández, René A. editor
Hualde, Alfredo editor
Mulder, Nanno editor
Sauvé, Pierre editor
Innovation and internationalization of Latin American services
description Innovation and internationalization in services are key drivers of structural transformation, productivity growth and overall economic performance in Latin America. The services sector accounts for two thirds of the region’s GDP and provides over 60% of its employment. These shares are higher than in other developing regions, but still lower than in countries with higher levels of per capita income. The spread of information and communication technologies in Latin America over the past three decades has vastly enhanced both the tradability of services and the sector’s propensity to innovate. Long considered unrelated processes, both internationalization and innovation are today widely recognized as key and complementary sources of firm-level competitiveness and human capital enhancement. The advent of many novel types of business and consumer services is furthermore a key factor in the rising insertion of Latin American firms in regional and global value chains and transnational production networks, which are now the predominant form of organization of international production and trade. This volume explores three different levels of interaction between internationalization and innovation in the services sector in Latin America. Part I analyses the role of services in manufacturing and other sectors’ global value chains from a theoretical perspective, drawing on the experiences of Brazil and Mexico. Part II reviews innovation and internationalization policies and their effects on the performance of the services sector. Part III presents a series of case studies on innovation and internationalization linkages in Brazil, Chile, Costa Rica and Mexico. The book concludes that, in order for Latin American countries and firms to upgrade into services value chains, public and private initiatives must generate a host of regional public goods —enhanced investment climates, supply of skills, greater access to finance, improved protection of intellectual property, better value appropriation, enhanced efforts at standardization and quality certification— to strengthen the links between innovation and internationalization.
format Texto
topic_facet Innovaciones tecnológicas
Industrias de servicios
Industrias manufactureras
Empresas internacionales
author Hernández, René A. editor
Hualde, Alfredo editor
Mulder, Nanno editor
Sauvé, Pierre editor
author_facet Hernández, René A. editor
Hualde, Alfredo editor
Mulder, Nanno editor
Sauvé, Pierre editor
author_sort Hernández, René A. editor
title Innovation and internationalization of Latin American services
title_short Innovation and internationalization of Latin American services
title_full Innovation and internationalization of Latin American services
title_fullStr Innovation and internationalization of Latin American services
title_full_unstemmed Innovation and internationalization of Latin American services
title_sort innovation and internationalization of latin american services
publisher Santiago de Chile, Chile United Nations Colegio de la Frontera Norte
publishDate 2016
work_keys_str_mv AT hernandezreneaeditor innovationandinternationalizationoflatinamericanservices
AT hualdealfredoeditor innovationandinternationalizationoflatinamericanservices
AT muldernannoeditor innovationandinternationalizationoflatinamericanservices
AT sauvepierreeditor innovationandinternationalizationoflatinamericanservices
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spelling KOHA-OAI-ECOSUR:602322021-06-16T21:18:08ZInnovation and internationalization of Latin American services Hernández, René A. editor Hualde, Alfredo editor Mulder, Nanno editor Sauvé, Pierre editor textSantiago de Chile, Chile United Nations Colegio de la Frontera Norte2016engInnovation and internationalization in services are key drivers of structural transformation, productivity growth and overall economic performance in Latin America. The services sector accounts for two thirds of the region’s GDP and provides over 60% of its employment. These shares are higher than in other developing regions, but still lower than in countries with higher levels of per capita income. The spread of information and communication technologies in Latin America over the past three decades has vastly enhanced both the tradability of services and the sector’s propensity to innovate. Long considered unrelated processes, both internationalization and innovation are today widely recognized as key and complementary sources of firm-level competitiveness and human capital enhancement. The advent of many novel types of business and consumer services is furthermore a key factor in the rising insertion of Latin American firms in regional and global value chains and transnational production networks, which are now the predominant form of organization of international production and trade. This volume explores three different levels of interaction between internationalization and innovation in the services sector in Latin America. Part I analyses the role of services in manufacturing and other sectors’ global value chains from a theoretical perspective, drawing on the experiences of Brazil and Mexico. Part II reviews innovation and internationalization policies and their effects on the performance of the services sector. Part III presents a series of case studies on innovation and internationalization linkages in Brazil, Chile, Costa Rica and Mexico. The book concludes that, in order for Latin American countries and firms to upgrade into services value chains, public and private initiatives must generate a host of regional public goods —enhanced investment climates, supply of skills, greater access to finance, improved protection of intellectual property, better value appropriation, enhanced efforts at standardization and quality certification— to strengthen the links between innovation and internationalization.Incluye bibliografíaIntroduction.. Part I.. The role of services in manufacturing and other global value chains.. Chapter I.. Global structural change and value chains in services: a reappraisal.. Summary.. Introduction.. A. A brief overview of GVCs in trade theory.. B. GVCs in business services: a third globalization unbundling?.. C. When Linder meets Hirschman: a complementary view of service GVCs.. D. Concluding remarks.. Bibliography.. Chapter II.. The contribution of services to manufacturing competitiveness in Brazil.. Summary.. Introduction.. A. Theoretical and empirical issues.. B. Methodology.. C. Brazil: already a service economy.. D. Contribution of services to manufacturing.. E. Large share, poor contribution.. F. Conclusions.. Bibliography.. Chapter III.. Internationalization, integration, and innovation in multinational enterprises in services versus manufacturing: evidence for Mexico.. Summary.. Introduction.. A. Theoretical and conceptual insights.. B. Nature of data: analysis and sample unit.. C. Methodological strategy.. D. Analyses of results.. E. Conclusion.. Bibliography.. Part II.. Innovation and internationalization policies.. Chapter IV.. Evaluation of public policies on production: the Chilean Global Services Cluster.. Summary.. Introduction.. A. The role of the State in economic development strategies.. B. Conceptual framework for public policy analysis.. C. The Chilean Global Services Cluster.. D. Analysis of the global services cluster.. E. Conclusions.. Bibliography.. Chapter V.. Innovation in services and the internationalization of services SMEs: challenges and the policy spheres in which they can be overcome.. Summary.. Introduction.. A. Innovation.. B. The internationalization of services SMEs.. C. Concluding remarks.. Bibliography.. Part III.. Case studies on services innovation and internationalization.. Chapter VI.. The evolution of call centres and the implications for service quality and workforce management in Mexico.. Summary.. Introduction.. A. Employment growth at call centres in Mexico.. B. Employment characteristics in Mexico.. C. The socio-technical system and metrics.. D. The dispute over quality measurement at Mexican call centres.. E. Conclusions.. Bibliography.. Chapter VII.. Revealing the spillover effects of foreign direct investment on offshore services in Costa Rica.. Summary.. Introduction.. A. Literature review and conceptual framework.. B. Offshore services in Costa Rica.. C. Concluding remarks.. Bibliography.. Chapter VIII.. The role of quality certifications in exports of Chilean information technology services.. Summary.. Introduction.. A. Quality certifications and their use in Chile and neighbouring countries.. B. Theories and evidence on the role of QCs in exporting.. C. The questionnaire and results.. D. Final considerations.. Bibliography.. Annex VIII.A1.. Chapter IX.. Value creation, configuration and appropriation: a case study on a knowledge-intensive service firm in Brazil.. Summary.. Introduction.. A. The theoretical background.. B. Methodology.. C. Results and discussion.. D. Business Model Canvas.. E. Conclusions and limitations.. Bibliography.. Author profilesInnovation and internationalization in services are key drivers of structural transformation, productivity growth and overall economic performance in Latin America. The services sector accounts for two thirds of the region’s GDP and provides over 60% of its employment. These shares are higher than in other developing regions, but still lower than in countries with higher levels of per capita income. The spread of information and communication technologies in Latin America over the past three decades has vastly enhanced both the tradability of services and the sector’s propensity to innovate. Long considered unrelated processes, both internationalization and innovation are today widely recognized as key and complementary sources of firm-level competitiveness and human capital enhancement. The advent of many novel types of business and consumer services is furthermore a key factor in the rising insertion of Latin American firms in regional and global value chains and transnational production networks, which are now the predominant form of organization of international production and trade. This volume explores three different levels of interaction between internationalization and innovation in the services sector in Latin America. Part I analyses the role of services in manufacturing and other sectors’ global value chains from a theoretical perspective, drawing on the experiences of Brazil and Mexico. Part II reviews innovation and internationalization policies and their effects on the performance of the services sector. Part III presents a series of case studies on innovation and internationalization linkages in Brazil, Chile, Costa Rica and Mexico. The book concludes that, in order for Latin American countries and firms to upgrade into services value chains, public and private initiatives must generate a host of regional public goods —enhanced investment climates, supply of skills, greater access to finance, improved protection of intellectual property, better value appropriation, enhanced efforts at standardization and quality certification— to strengthen the links between innovation and internationalization.Innovaciones tecnológicasIndustrias de serviciosIndustrias manufacturerasEmpresas internacionalesURN:ISBN:9786074792072Acceso en línea sin restricciones