Public service quality in Jamaica's executive agencies : an investigation of the dissonance between employees' and customers' perceptions
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| Format: | Thesis biblioteca |
| Subjects: | Customer relations, > Jamaica, Dissonance (Psychology), Administrative agencies, > Customer services, > Jamaica, Customer services, > Evaluation, Employees, > Training of, Total quality managemement, |
| Online Access: | http://hdl.handle.net/2139/49149 |
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